Refund policy
90-Day Return Policy
We want you to love your OIRHNL Bird Haven products. You have 90 days from delivery to request a return, plus a 3-year warranty.
Order Changes & Cancellation
Contact support@oirhnl.com within 24 hours of ordering to modify, change address, or cancel. After 24 hours, orders enter processing and cannot be changed.
How to Return
- Email support@oirhnl.com with your order number
- We'll provide return instructions and address
- Ship item back using trackable shipping
- Full refund issued within 7 days of receipt
Note: Do not return to the original shipping address on the label.
Return Shipping Costs
- Personal reasons (dislike/unsuitable): You pay return shipping
- Quality issues (wrong/damaged): We cover return shipping - email us with photos
Exchanges
Email support@oirhnl.com with your order number and exchange details.
- No quality issue: You pay shipping + price difference
- Quality issue: We cover shipping - include photos of packaging and item
Exchanges ship 5-7 business days after we receive and confirm the return.
Non-Returnable Items
- Items damaged due to misuse or neglect
- Damaged/missing parts not our fault
- Returns after 90 days from delivery
Refund Processing
Refunds process within 7 working days to your original payment method (PayPal or credit card). Bank processing may take additional days.
Missing refund? Check your bank account, contact your card issuer, then email us at support@oirhnl.com
3-Year Warranty
All OIRHNL Bird Haven products are covered by a 3-year limited warranty from the date of delivery.
What's Covered:
- Manufacturing defects in materials and workmanship
- Functional failures under normal use (camera malfunction, feeder mechanisms, optical defects in binoculars)
- Electronic component failures not caused by misuse
What's Not Covered:
- Normal wear and tear (scratches, fading, weathering)
- Damage from misuse, accidents, or improper installation
- Damage from extreme weather events or wildlife
- Unauthorized modifications or repairs
- Consumable parts (batteries, SD cards, mounting accessories)
- Products purchased from unauthorized resellers
How to Claim Warranty:
- Email support@oirhnl.com with:
- Order number and purchase date
- Photos/videos showing the issue
- Description of the problem
- Our team will assess within 2 business days
- If approved, we'll provide:
- Free replacement, or
- Free repair with prepaid return shipping, or
- Store credit if product is discontinued
Warranty Shipping:
- We cover return shipping for approved warranty claims
- Replacement ships within 5-7 business days of approval
Important Notes:
- Keep your order confirmation as proof of purchase
- Warranty is non-transferable