Payments
Applying a promotion code is easy! Simply enter your code in the "Discount Code" box at checkout and click "Apply."
Please note: If a one-time code has expired or has already been used, it will be marked as invalid. If you believe this is an error, please contact us at support@oirhnl.com for assistance.
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and in some locations, cash on delivery.
Please first contact our customer service team at support@oirhnl.com with your order number and a description of the issue. We will help you troubleshoot the problem to see if it can be resolved. If a refund is still needed, we will guide you through the process. For more details, please refer to our Refund & Exchange policy.
We offer a 90‑day return policy and a 3‑year limited warranty.For further help, email us at support@oirhnl.com.
Shippping & Returns FAQs
We offer free shipping on U.S. orders with processing times of 1-2 business days and shipping times of 2-4 business days. For other regions, processing is typically 2-3 business days, with varying shipping times. Please note that customs duties may apply for international orders. We do not ship on weekends or holidays.You can track your order status and shipping progress here:Track My Order
We offer free standard shipping on all U.S. orders. A shipping fee applies to orders under this amount. The exact cost is calculated at checkout based on your location and the selected delivery speed.
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on your location. Please refer to our shipping policy or contact our customer service team for more information.
Once your order has been shipped, you will receive a tracking number via email or SMS, depending on the contact information provided at checkout. You can use this tracking number to monitor the status of your delivery.You can track your order status and shipping progress here:Track My Order
You can change your shipping address shortly after placing your order. Contact customer service at support@oirhnl.com with your order number if your order hasn't shipped yet. Changes aren't possible once the order is shipped.
If your package is lost or severely damaged during shipping, please contact us at support@oirhnl.com and we will arrange a replacement for you.
Products FAQs
OIRHNL Smart Bird Feeder features a fully transparent design, making seeds visible and inviting.Its flower-like shape attracts more birds—boosting visits by up to 50%.More than a feeder, it's a bird magnet.
It supports 2.4GHz Wi‑Fi.If your router is only on 5GHz, please enable or create a 2.4GHz network for compatibility.
Yes! The bird feeder is IP65 waterproof and designed for all-weather outdoor use.
It’s super easy — use the included bracket to mount it on a wall, pole, or tree. We also provide an installation video in the manual.
It supports both iOS and Android systems. Just download our free app to start viewing and sharing.
You’ll receive the bird feeder, solar panel, mounting kit, charging cable, and user manual.
With the transparent window you can monitor remaining feed.Generally, refill every 15-25 days depending on bird visits.
It features an AI-powered recognition system that identifies over 10,000 bird species in real time.When a bird visits, the camera captures the image, and the app provides instant details—making birdwatching educational and fun.
Yes, all of the feeders are weatherproof and operates in temperatures from -10°C to 45°C with a humidity range of 0% to 80% (non-condensing).
We offer a 90‑day return policy and a 3‑year limited warranty.For further help, email us at support@oirhnl.com.
Can't find your questions?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.